Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) from the date your order is placed and payment is confirmed.

• Order confirmation — you will receive an email confirmation immediately after placing your order.
• Processing time — orders placed on weekends or holidays will begin processing the next business day.
• Order changes — if you need to modify or cancel your order, please contact us within 2 hours of placing it. After that, we may have already started processing.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. Delivery times are estimates and may vary based on your location, carrier performance, and other factors.

Standard Shipping (USA)

• Delivery time: 5–8 business days after processing.
• Cost: Calculated at checkout based on weight and destination.
• Carrier: USPS or UPS Ground.

Expedited Shipping (USA)

• Delivery time: 2–3 business days after processing.
• Cost: Calculated at checkout.
• Carrier: UPS 2nd Day Air or FedEx Express.

Express Shipping (USA)

• Delivery time: 1–2 business days after processing.
• Cost: Calculated at checkout.
• Carrier: UPS Next Day Air or FedEx Overnight.

International Shipping

• Delivery time: 7–21 business days depending on destination.
• Cost: Calculated at checkout.
• Carrier: USPS International Priority or DHL.
• Note: Customs clearance and duties are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated based on:

• Destination — domestic vs. international.
• Shipping method — standard, expedited, or express.
• Order weight & dimensions — heavier or oversized items may incur additional fees.

You will see the exact shipping cost at checkout before you complete your purchase. We do not charge handling fees.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your package using the carrier's website.

• Tracking link: Provided in your shipping confirmation email.
• Tracking updates: It may take 24–48 hours for tracking information to become available after shipment.
• Lost tracking? If you don't receive a tracking number within 5 business days of placing your order, please contact us at contact@conneccto.com.

International Shipping

We ship to select countries worldwide. When ordering internationally, please be aware of the following:

• Customs & duties — international orders may be subject to import duties, taxes, or customs fees that are not included in the shipping cost. These fees are the customer's responsibility.
• Delivery times — international shipments can take 7–21 business days, depending on customs clearance and the destination country.
• Tracking — international tracking is available for most shipments, but may be limited in some countries.
• Restricted items — certain products (e.g., perfumes) may be restricted for international shipping due to carrier regulations. We will notify you if your order cannot be shipped internationally.

Delivery Issues

Lost Packages

If your package is marked as delivered but you have not received it, please follow these steps:

• Check with neighbors or building management.
• Contact the carrier directly with your tracking number.
• If the carrier confirms delivery, we will initiate an investigation. Please allow 5–10 business days for resolution.

Damaged Packages

If your order arrives damaged, please:

• Take photos of the damaged packaging and product.
• Contact us within 48 hours of delivery at contact@conneccto.com with your order number and photos.
• We will work with the carrier to resolve the issue and send a replacement or refund.

Incorrect Address

Please ensure your shipping address is accurate at checkout. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of re‑shipping. If you notice an error immediately after placing your order, contact us right away and we'll try to update it before shipment.

Shipping Restrictions

Some products may have shipping restrictions due to legal or carrier limitations:

• Perfumes & fragrances — may be restricted for air shipping or international delivery due to containing alcohol.
• Oversized items — may require special handling and additional shipping fees.
• PO Boxes & APO addresses — we ship to PO Boxes and APO/FPO addresses via USPS, but expedited shipping is not available for these addresses.

If your order contains restricted items, we will contact you with alternative options or cancel the restricted portion of your order.

Have Shipping Questions?

We're here to help with any shipping‑related questions. Reach out to us and we'll respond within 24 hours.