Overview

At Conneccto, your satisfaction is our priority. If you are not completely satisfied with your purchase for any reason, we offer a straightforward return and refund process. This policy applies to all products purchased directly from our website.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and unworn — the product must be in brand‑new condition, with no signs of wear, damage, or use.
• Original packaging — all tags, labels, and packaging must be intact and included.
• Proof of purchase — you must provide your order number or receipt.
• Return window — the return request must be initiated within 30 days of delivery.

Some items are not eligible for return due to hygiene or safety reasons. These include:

• Perfumes and fragrances (if the seal has been broken).
• Intimate apparel and accessories (e.g., socks, underwear).
• Gift cards and digital products.
• Final sale items marked as non‑returnable.

How to Initiate a Return

Returning your item is easy. Follow these steps:

• Step 1: Contact our support team at contact@conneccto.com with your order number and the reason for your return.
• Step 2: We will provide you with a Return Authorization (RA) number and detailed return instructions.
• Step 3: Pack the item securely in its original packaging, including all tags and accessories.
• Step 4: Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method.

Refunds

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Partial Refunds

In some cases, we may issue a partial refund for:

• Items that show signs of wear or damage that occurred after delivery.
• Missing parts, accessories, or original packaging.
• Returns initiated after the 30‑day window.

Refund Method

Refunds will be issued to the original credit card, debit card, or payment method used for the purchase. If you paid via gift card, the refund will be credited to a new gift card.

Exchanges

We offer exchanges for products of the same value. If you wish to exchange an item for a different size, color, or style, please follow the return process and indicate your preference for an exchange.

• Step 1: Initiate a return as described above.
• Step 2: In your return request, specify the new item you would like.
• Step 3: We will process the exchange once the original item is received and inspected.
• Step 4: The new item will be shipped to you at no additional cost (within the same country).

If the exchange item costs more, we will contact you for the price difference. If it costs less, we will refund the difference.

Damaged or Wrong Items

We take great care to ensure your order is accurate and in perfect condition. However, if you receive a damaged, defective, or incorrect item, please contact us immediately.

• Contact us — email contact@conneccto.com within 7 days of delivery.
• Provide evidence — include photos of the damaged or incorrect item and your order number.
• Resolution — we will arrange for a full refund or replacement at no cost to you, including return shipping.

Non-Returnable Items

The following items are not eligible for return or refund:

• Perfumes & fragrances — if the seal is broken or the product has been used.
• Intimate apparel — underwear, socks, and swimwear for hygiene reasons.
• Gift cards — non‑refundable and non‑returnable.
• Final sale items — products marked as "Final Sale" or "Non‑Returnable" on the product page.
• Custom or personalized items — unless they arrive damaged or defective.

Please check the product page before purchasing to confirm return eligibility.

Return Shipping Costs

Customer‑initiated returns — you are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot guarantee that we will receive your return without tracking.

Returns due to our error — if the return is a result of our mistake (wrong item, damaged, defective), we will cover the return shipping cost and issue a full refund or replacement.

Exchanges — shipping for exchange items within the same country is free. International exchanges may incur additional shipping fees.

International Returns

For orders shipped outside the United States, the return process is the same, but please note:

• Return shipping costs — are the customer's responsibility, unless the return is due to our error.
• Customs and duties — any duties or taxes paid at the time of purchase are non‑refundable.
• Delivery times — international returns may take longer to reach us and be processed.

Please ensure your return package is clearly marked with the Return Authorization number to avoid delays.

Have Questions?

If you have any questions about our Refund & Return Policy, or if you need assistance with a return, please don't hesitate to reach out.